CUSTOMER CARE

Customer service hours:

Monday - Saturday (9am - 6pm)

Email: customerservice.bandm@gmail.com

For queries, please use the contact form below. If you are contacting us about an order, please include your order number in your message. Thank you!

Have any questions or concerns? 

We’re always ready to help!

 

 

Send us an email to:

customerservice.bandm@gmail.com

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RETURNS

 

Return unopened and fully sealed items within 14 days of purchase with proof of purchase. 
 

Returns must be sent using a tracked shipping service. BanD`M is not responsible for delayed or lost packages. If we have already issued a refund, please allow 5 business days for the payment to appear on your statement. A refund will be issued to the original payment method. 
 
Contact us by filling out the form above for more information.

FAQ

 

Do you provide International delivery?

 

At the moment, we only deliver in the UK.

 

How do I return an item?

 

Returns should be shipped using a tracked delivery service. If your item is unopened and completely sealed, contact us via email at customerservice.bandm@gmail.com for further instructions.

 

What is your returns policy?

 

Return unopened and fully sealed items within 14 days of purchase with proof of purchase. 
 

Returns must be sent using a tracked shipping service. BanD`M is not responsible for delayed or lost packages. If we have already issued a refund, please allow 5 business days for the payment to appear on your statement. A refund will be issued to the original payment method. 

 

How can I pay?

 

We accept debit/credit card payments and PayPal.

 

How can I contact your couriers?

 

You will receive an email from us when your order is dispatched from us. It will include a tracking number and courier information. You can directly contact couriers from our email.

 

What are your delivery options?

 

We have two options, Express Delivery and Standard Delivery. Express delivery will take 1 business day and Standard delivery will take 2-3 business days.

 
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